Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to contact@stlws.com.
- All
- General Questions
- Orders and Deliveries
- Payments and Accounts
- Products and Inventory
- Customer Support
- Logistics and Warehouse
Need Help?
If you have an issue or question that requires immediate assistance, you can call our customer service number to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
We provide a wide range of fresh, frozen, and packaged Asian food products, as well as restaurant supplies.
Yes, you can view or download our product catalog on our website or request a copy from our sales team.
MON-FIR: 8:30 AM-4:30PM
SAT: 8:30 AM-12:00PM
Yes, we serve businesses across the Central American market through our delivery services.
Orders and Deliveries
Orders can be placed by phone, or directly with a sales representative.
Yes, we offer door-to-door delivery with our fleet of cooler trucks, ensuring products remain fresh or frozen.
Delivery schedules vary by location. Please contact us to confirm the delivery day for your area.
Yes, the minimum order requirement depends on your location. Please contact us for specific details.
Yes, customers are welcome to pick up their orders during our regular business hours.
Payments and Accounts
To set up an account, please fill out the registration form on our website or contact our customer service team.
Products and Inventory
Yes, we can work with our suppliers to source specific products upon request..
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Customer Support
If you encounter any issues, please contact us immediately, and we’ll work to resolve it promptly.
Yes, samples are available for select products. Please contact our sales team to inquire.