Q & A

Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to contact@stlws.com.

Filter by topic
All
  • All
  • General Questions
  • Orders and Deliveries
  • Payments and Accounts
  • Products and Inventory
  • Customer Support
  • Logistics and Warehouse

Need Help?

If you have an issue or question that requires immediate assistance, you can call our customer service number to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

We provide a wide range of fresh, frozen, and packaged Asian food products, as well as restaurant supplies.

Yes, you can view or download our product catalog on our website or request a copy from our sales team.

Our warehouse is located in St. Louis, MO.

MON-FIR: 8:30 AM-4:30PM
SAT: 8:30 AM-12:00PM

Yes, we serve businesses across the Central American market through our delivery services.

Orders and Deliveries

Orders can be placed by phone, or directly with a sales representative.

Yes, we offer door-to-door delivery with our fleet of cooler trucks, ensuring products remain fresh or frozen.

Delivery schedules vary by location. Please contact us to confirm the delivery day for your area.

Yes, the minimum order requirement depends on your location. Please contact us for specific details.

Yes, customers are welcome to pick up their orders during our regular business hours.

Payments and Accounts

We accept major credit cards, checks, and bank transfers.
Yes, credit terms are available for qualified businesses. Please contact our accounts team for more information.

To set up an account, please fill out the registration form on our website or contact our customer service team.

Products and Inventory

Yes, we can work with our suppliers to source specific products upon request..

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Customer Support

You can reach us via phone at (314) 429-2111 or email at contact@stlws.com.

If you encounter any issues, please contact us immediately, and we’ll work to resolve it promptly.

Yes, samples are available for select products. Please contact our sales team to inquire.

Logistics and Warehouse

Our warehouse features full-size loading docks for commercial trucks and temperature-controlled storage for fresh and frozen goods.
Yes, we work with logistics partners for shipping to areas outside our standard delivery zones.