Privacy Policy

Effective Date: 01/01/2020

At St. Louis Wholesale Foods Inc. ("we," "our," or "us"), your privacy is of utmost importance. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. This policy applies to all customers, visitors, and users of our website and services.

By engaging with us or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process various types of information to provide and improve our services:

a. Personal Identifiable Information (PII):

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details (e.g., credit/debit card information)
  • Account credentials (username and password)

b. Business Information:

  • Business name
  • Business address
  • Tax ID number (if applicable)
  • Purchase history

c. Non-Personal Information:

  • Browser type and version
  • Operating system
  • IP address and geolocation
  • Website usage data (e.g., pages visited, time spent, click patterns)

d. Sensitive Information:
We do not intentionally collect sensitive information (e.g., race, religion, health data). If such data is voluntarily provided, it will be handled with the highest security.

2. How We Collect Information

We collect information in the following ways:

a. Directly from You:

  • When you place an order, create an account, or contact us.
  • Through forms on our website, including inquiries and subscription sign-ups.

b. Automatically:

  • Through cookies, log files, and analytics tools when you use our website.

c. From Third Parties:

  • Payment processors (e.g., for billing and order fulfillment).
  • Business directories and publicly available sources, where permitted.

3. Purpose of Data Collection

We use your data to:

  • Process orders and facilitate payments.
  • Deliver products and services to your business location.
  • Provide customer support and respond to inquiries.
  • Communicate updates, promotions, and offers (only with your consent).
  • Personalize your user experience on our website.
  • Analyze website traffic to improve functionality and user experience.
  • Comply with legal obligations and resolve disputes.

4. Sharing of Information

Your privacy is paramount. We only share your information when necessary:

a. Service Providers:

  • Payment processors, logistics partners, and IT service providers for order fulfillment and operations.

b. Legal Requirements:

  • Regulatory authorities, law enforcement, or other parties as required by applicable law or legal processes.

c. Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember your preferences and login details.
  • Analyze usage patterns to improve functionality.

Managing Cookies:
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, tax, and regulatory obligations.

When no longer needed, your information is securely deleted or anonymized.

7. Data Protection and Security

We implement advanced security measures to safeguard your information, including:

  • Secure Sockets Layer (SSL) encryption for data transmission.
  • Regular audits of our security protocols.
  • Restricted access to sensitive data, limited to authorized personnel.
  • Regular staff training on data protection best practices.

Despite our efforts, no system is completely secure. You acknowledge and accept potential risks when transmitting data electronically.

8. Your Rights

As a user, you have the following rights regarding your personal information:

a. Access and Correction:

  • Request access to the data we hold about you.
  • Correct or update inaccurate or incomplete information.

b. Deletion:

  • Request deletion of your data, subject to legal or contractual obligations.

c. Marketing Preferences:

  • Opt out of promotional communications at any time.

d. Data Portability:

  • Request a copy of your data in a structured, commonly used format.

To exercise these rights, contact us at [Insert Contact Email/Phone Number].

9. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

11. International Users

If you access our website outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction. By using our services, you consent to such data transfers.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

St. Louis Wholesale Foods Inc.
1780 Burns Ave
St. Louis, MO
contact@stlws.com
(314) 429-2111

This Privacy Policy ensures that we handle your information transparently and responsibly while providing the highest quality service to our customers.